Job Description

Job Description

Job Description

Position Overview

A growing hospitality brand is seeking a Marketing Coordinator to help support day-to-day marketing initiatives across digital channels, social media, guest reputation management, and local restaurant marketing efforts.

This role works closely with marketing leadership and cross-department teams to help bring marketing programs to life. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced restaurant environment while supporting both digital marketing initiatives and in-restaurant campaigns.

This is a hands-on role that requires strong communication, organization, and digital marketing skills.

Core Responsibilities

Social Media & Digital Content

• Assist with planning, creating, and scheduling content across major social media platforms including Instagram, TikTok, and Facebook
• Help develop engaging content that highlights menu items, guest experiences, and brand storytelling
• Maintain content calendars and ensure consistent posting schedules
• Track engagement and provide basic insights on performance trends

Guest Feedback & Online Reputation

• Monitor guest reviews and comments across platforms such as Google, Yelp, and other review sites
• Respond to feedback in a professional and timely manner
• Escalate service concerns or operational issues to the appropriate internal teams
• Support initiatives focused on improving overall guest satisfaction and brand perception

Marketing Campaign Support

• Assist with the rollout of marketing campaigns, promotions, and new menu launches
• Coordinate with creative partners and vendors on photography, design, and marketing assets
• Help distribute marketing materials across restaurants and digital platforms

Restaurant Marketing & Community Engagement

• Provide support for local marketing programs including community partnerships, events, and fundraising initiatives
• Coordinate in-store marketing materials such as signage, promotional displays, and menu graphics
• Serve as a resource for restaurant teams needing marketing tools or materials

Marketing Operations

• Maintain project timelines, marketing calendars, and digital asset libraries
• Assist with reporting and campaign performance tracking
• Support email marketing programs and loyalty communications when applicable

Restaurant & Guest Experience Exposure

• Participate in occasional restaurant shifts or training experiences to gain familiarity with menu offerings, service standards, and the overall guest experience
• Use operational insights to ensure marketing efforts remain authentic and aligned with the brand experience

Qualifications

• 1 to 3 years of experience in marketing, social media, digital marketing, or hospitality marketing preferred
• Strong written communication and guest service skills
• Familiarity with major social media platforms including Instagram, TikTok, and Facebook
• Comfortable working with spreadsheets and basic reporting tools
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Restaurant or hospitality experience is a plus

Ideal Candidate Traits

• Creative thinker with an eye for visual storytelling and content creation
• Comfortable collaborating with designers, agencies, and external partners
• Self-starter who enjoys working in a collaborative team environment
• Passionate about food, hospitality, and delivering great guest experiences

What This Role Offers

• Opportunity to grow within a rapidly expanding hospitality brand
• Collaborative and supportive leadership environment
• Career development within restaurant and hospitality marketing
• Competitive compensation and benefits
• Complimentary meals during shifts



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